What is our return policy?
IF YOU ARE NOT HAPPY WITH THE PRODUCT WE WILL ACCEPT THE ITEM BACK FOR A REFUND OR EXCHANGE WITHIN 3 DAYS OF RECEIPT (ITEM MUST BE POSTMARKED WITHIN THE 3-DAY TIMEFRAME).THE ITEM MUST BE UNUSED(UNWORN) AND BRAND NEW CONDITION TO QUALIFY FOR A RETURN. WE WILL NOT ACCEPT ANY USED AND WORN ITEMS BACK UNDER ANY CIRCUMSTANCES. A RESTOCKING FEE OF 15% WILL APPLY ON RETURNED ITEMS. PLEASE NOTE RETURN SHIPPING CHARGES ARE NOT COVERED- THAT IS THE LIABILITY OF THE CLIENT WHEN RETURNING THE ITEM.
Why is a restocking fee applied on a return item?
WE CHARGE A RESTOCKING FEE TO COVER THE COST INCURRED TO ACCEPT A RETURN. EACH ITEM MUST B REINSPECTED ONCE RECEIVED BACK. FURTHER, ADDITIONAL RESOURCES AND MATERIALS ARE USED TO RESTOCK THE ITEM AND HENCE THE FEE. IF A CLIENT WISHES TO OPT FOR AN EXCHANGE, WE CAN WAIVE THE RESTOCKING FEE ONLY IF THE ITEM(S) IS/ARE OF EQUAL OR HIGHER VALUE (CUSTOMER IS LIABLE FOR PAYING THE DIFFERENCE). SHIPPING CHARGES ARE THE LIABILITY OF THE CUSTOMER WHEN OPTING FOR AN EXCHANGE.
CUSTOM ORDERS CANNOT BE RETURNED OR EXCHANGED.
Custom orders include any design made to your specification or any design ordered especially for you, any item ordered in for you.
PLEASE NOTE – We are NOT liable for any shipping or handling charges for returns or exchanges regardless of the circumstance. Clients are liable all charges for shipping.
Free Shipping Returns -If you made a purchased and qualified for free shipping and decide to return the order- you will be refunded for the order total minus the shipping charges as we do not cover shipping charges in such instances.
Items Damaged In Transit
WE UNDERSTAND THE IMPORTANCE OF HOW DELICATE AND FRAGILE JEWELRY CAN BE. WE HANDLE EACH OF OUR PIECES WITH EXTREME CARE AND PACK EACH PIECE CAUTIOUSLY TO AVOID ANY DAMAGE IN TRANSIT. EACH PIECE IS INSPECTED PRIOR TO SHIPPING BY OUR QUALITY CONTROL TEAM. IN RARE INSTANCES, ITEMS MAY STILL GET DAMAGED IN TRANSIT DUE TO THE POOR HANDLING BY THE COURIER COMPANY. IN SUCH INSTANCES, WE WILL ORDER TO REPLACE OR EXCHANGE ANY DAMAGED PIECE, FREE OF CHARGE. HOWEVER, IF A CLIENT WISHES TO CANCEL OR RETURN THE ORDER WITHOUT ACCEPTING THE REPLACEMENT- THEN A RESTOCKING FEE WILL BE ASSESSED AS THAT IS CONSIDERED A RETURN. THE RESTOCKING FEE WILL BE THE SAME AS MENTIONED ABOVE ON THIS PAGE. ALL DAMAGED PRODUCTS MUST BE REPORTED WITHIN 48 HOURS OF RECEIPT. PLEASE EMAIL US WITH PHOTOGRAPHIC EVIDENCE OF THE DAMAGE WITHIN THIS TIMEFRAME. THE RETURN SHIPPING CHARGES ARE THE RESPONSIBILITY OF THE CUSTOMER. ANY REPORTS AFTER THIS TIMEFRAME WILL BE CONSIDERED NULL AND VOID.
All items from our “sale” collection are final sale. There will be no refund or exchange for those pieces. No exceptions will be made.
Custom Order Items
Items that are in our “Custom Order” category cannot be returned or cancelled for any reason. Since custom orders are made specially for the client, we cannot cancel or take a return for them for any reason. In the rare instance that you receive a piece that gets damaged in transit, then we will replace it for that same exact item only. No exceptions will be made.
Cancellation Policy for Sales Items
Due to the nature of our business, we will NOT honor any price adjustments due to a sale. The sale promotion is only valid on new purchases during the sale time period. Further, any order cancellation request during the sale timeframe will incur a 15% cancellation fee which will be deducted from the refund amount. No exceptions will be made.